10tk Privacy Policy — Your Data, Your Rights
We are committed to protecting the personal information of every player on the 10tk platform. This policy explains exactly what data we collect, why we collect it, and how you can control it.
📋 1. Introduction
10tk ("we", "us", "our") operates the online casino and sports betting platform at https://10tk.bar, serving players across Bangladesh. This Privacy Policy explains how 10tk collects, processes, stores and protects personal data submitted by players and visitors to the platform. It also sets out the rights players have in relation to their personal data and how those rights can be exercised.
By registering an account on 10tk, making a deposit, placing a wager or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you must not use the 10tk platform. This Privacy Policy should be read alongside the 10tk Terms and Conditions, which together govern your use of the platform.
📊 2. What Personal Data We Collect
10tk collects personal data in several categories depending on how you use the platform. The categories below describe the types of data we collect, why each type is needed, and the circumstances under which it is obtained.
🎯 3. How We Use Your Personal Data
10tk uses the personal data we collect for the following purposes: (a) to create and manage your player account; (b) to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other accepted methods; (c) to verify your identity and age in compliance with KYC requirements; (d) to detect and prevent fraud, money laundering, underage gambling and other prohibited activities; (e) to personalise your gaming experience and display relevant promotions; (f) to send you account-related notifications such as OTP verification codes, deposit confirmations and withdrawal status updates; (g) to provide customer support and investigate disputes; (h) to comply with applicable legal and regulatory obligations.
10tk processes personal data only to the extent necessary for the purposes described above. We do not use automated decision-making that produces legal or similarly significant effects on individual players without human review. Our responsible gaming systems may use automated analysis of gaming activity data to flag patterns that suggest problem gambling behaviour; where such flags are generated, they are reviewed by our support team before any action is taken on the player's account.
⚖️ 4. Legal Basis for Processing
10tk processes personal data on the following legal bases: (a) Contract performance — processing necessary to provide the services you have requested, including account management, payment processing and game delivery; (b) Legal obligation — processing required to comply with applicable laws including anti-money laundering (AML) requirements and age verification obligations; (c) Legitimate interests — processing for fraud prevention, platform security, abuse detection and service improvement, where those interests are not overridden by your privacy rights; (d) Consent — where you have given specific, informed consent to a processing activity such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Where 10tk relies on legitimate interests as a legal basis, we conduct a balancing test to ensure that our interests do not override your fundamental privacy rights. You may request details of that balancing test by contacting 10tk support at the email address shown in the footer of this website.
🤝 5. Sharing Your Personal Data
10tk does not sell, rent or trade your personal data to any third party for their own marketing purposes. We may share personal data with third parties only in the following limited circumstances: (a) Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard and banking partners receive the minimum financial data necessary to process your transactions; (b) Game providers — Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe and other platform providers may receive anonymised session data necessary to deliver their games; (c) Identity verification services — KYC and AML compliance providers may receive identity documents for verification purposes; (d) Analytics and fraud prevention — aggregated and anonymised technical data may be shared with fraud detection services; (e) Law enforcement — 10tk may disclose personal data to law enforcement authorities, regulators or courts where required by applicable law or valid legal process.
All third-party service providers who receive personal data from 10tk are contractually required to process that data only for the specified purpose, to maintain adequate security standards, and not to retain data beyond the period necessary for that purpose. 10tk remains responsible for ensuring that any third party receiving player data treats it in accordance with applicable privacy standards.
🍪 6. Cookies and Tracking Technologies
10tk uses cookies and similar tracking technologies on the platform to provide essential site functionality, remember your preferences, analyse usage patterns and detect fraud. Cookies are small text files stored on your device by your browser when you visit the 10tk website. The types of cookies used by 10tk include: (a) Strictly necessary cookies — required for the platform to function, including session management, login authentication and security tokens. These cannot be disabled; (b) Functional cookies — used to remember your language preferences, display settings and responsible gaming limit choices; (c) Analytics cookies — used to understand how players navigate the platform so we can improve the user experience; (d) Security cookies — used to identify unusual activity patterns and support our fraud prevention systems.
You can control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent the 10tk platform from functioning correctly. Functional and analytics cookies may be disabled without affecting your ability to use core platform features, though some personalisation settings may be lost. For more information on managing cookies on your mobile browser, consult the help documentation of your browser application (Chrome, Firefox, Samsung Internet, etc.).
🗂️ 7. Data Retention
10tk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply: identity and account data is retained for the duration of the active account plus six years following account closure; financial transaction records are retained for a minimum of six years from the date of the transaction; KYC documents are retained for five years from the completion of the verification; gaming activity records are retained for three years; technical and log data is retained for twelve months.
Where personal data is no longer required, 10tk will securely delete or anonymise it so that it can no longer be associated with an identified or identifiable individual. Players who have requested account closure may contact 10tk support to request confirmation that their personal data has been deleted, subject to any retention obligations that legally require 10tk to keep certain records.
🔐 8. Data Security
10tk implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures include: SSL/TLS encryption of all data transmitted between your device and the 10tk platform; encrypted storage of sensitive personal and financial data at rest; access controls that limit employee access to personal data on a strict need-to-know basis; regular security reviews of our systems and third-party integrations; fraud detection systems that monitor for unusual account activity in real time.
Despite these measures, no internet-based service can guarantee absolute security. Players should take their own precautions including using a strong, unique password for their 10tk account, enabling any available two-factor authentication, not sharing account credentials with others, and logging out of their account when using a shared or public device. If you believe your account security has been compromised, contact 10tk support immediately using the email address in the footer of this website.
✅ 9. Your Privacy Rights
As a player on 10tk, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 10tk support via the email address displayed in the footer of this website. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing a privacy rights request.
📣 10. Marketing Communications
10tk may send promotional communications to players who have consented to receive them. These communications may include information about new games, deposit bonuses, seasonal promotions (including BPL matchday offers, Eid promotions and Pohela Boishakh specials), loyalty rewards and platform updates. Promotional messages are sent via SMS to your registered mobile number and, where an email address has been provided, via email.
You may opt out of marketing communications at any time by contacting 10tk support at the email address shown in the footer of this website and requesting removal from our marketing list. Please note that opting out of marketing communications does not affect transactional messages such as OTP codes, deposit confirmations, withdrawal notifications and account security alerts — these are sent as a necessary part of providing the 10tk service and cannot be disabled while your account is active.
🔗 11. Third-Party Services and Links
The 10tk platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming and Spribe. When you launch a game from one of these providers, your session data (including your player ID, bet amounts and game outcomes) is transmitted to that provider to enable game functionality. Each provider operates under its own privacy policy and is independently responsible for the data it receives in connection with game delivery.
10tk also integrates payment processing services from bKash, Nagad, Rocket, Upay and banking partners. These providers receive only the financial data necessary to process your specific transaction and are bound by their own regulatory obligations as licensed financial service providers in Bangladesh. 10tk is not responsible for the privacy practices of any third-party provider; players are encouraged to review the privacy policies of payment providers and game studios whose services they use on the platform.
🔞 12. Children and Minors
The 10tk platform is strictly for adults aged 21 and above. 10tk does not knowingly collect personal data from any person under the age of 21. If 10tk discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child has provided personal data to 10tk, please contact us immediately at the support email address shown in the footer of this website so that we can investigate and take appropriate action.
✏️ 13. Changes to This Privacy Policy
10tk may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or the features available on the platform. When a material change is made, the revised policy will be published on this page with an updated effective date. Where the change is significant, 10tk will endeavour to notify registered players via their registered mobile number or email address.
Continued use of the 10tk platform following publication of a revised Privacy Policy constitutes your acceptance of the revised terms. Players who do not agree with a material amendment to this policy should cease using the platform and contact support to arrange account closure and data deletion where applicable. The version of this Privacy Policy currently displayed on this page is the version in force.
✉️ 14. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, want to report a suspected data breach, or have concerns about how 10tk handles your personal data, please contact the 10tk support team at the email address displayed in the footer of this website. Please include your registered mobile number in any privacy-related communication so that our team can locate your account and respond efficiently. We aim to acknowledge all privacy enquiries promptly and to resolve them within a reasonable timeframe. Do not include your account password in any communication with 10tk support.
Your Privacy is Protected — Now Play with Confidence
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