Responsible Gaming at 10tk — Stay in Control

🛡️ Our Commitment to Safe Play

At 10tk, responsible gaming is not a footnote — it is a core principle embedded in everything we do. We believe that the vast majority of our players enjoy betting and casino games as entertainment, but we also recognise that for some individuals, gambling can become problematic. Our responsible gaming programme is designed to give every player the tools, information and support they need to stay in control.

Our platform is strictly for adults aged 21 and above. We use age verification at registration and we actively monitor accounts for signs of harmful gambling behaviour. If our team identifies a concern, we may proactively reach out to offer support or apply protective restrictions. We also encourage players to use the self-management tools described on this page whenever they feel they need a helping hand.

🔧 Responsible Gaming Tools Available on 10tk

10tk provides a suite of practical tools that put you in charge of your own gaming experience. You can request any of these tools at any time by contacting our support team at the email address shown in the footer. All tool requests are processed promptly and treated with complete confidentiality.

💡 Practical Tips for Playing Responsibly

The single most effective responsible gaming habit is to decide on a budget before you start playing — and to stick to it no matter what happens during the session. Think of your gaming budget the same way you think of a night out: it is money set aside for entertainment, not money you expect to get back. Treat any winnings as a bonus rather than income, and never chase losses by increasing your bets after a losing run.

Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Emotional states impair decision-making and make it harder to stick to your limits. Gambling is most enjoyable when you are relaxed, clear-headed and playing purely for fun. If you find yourself gambling as a way to escape problems or improve a difficult financial situation, that is a signal to step back and seek support.

Balance your gaming time with other activities you enjoy — cricket matches with friends, outdoor activities, time with family, or pursuing other hobbies. Healthy gaming means gaming is one part of a balanced life, not the dominant focus of your leisure time. Take regular breaks during sessions, set an end time before you start, and step away from the screen if you feel frustrated or tense. Remember: gaming at 10tk is designed to be fun, and it should stay that way.

⚠️ Warning Signs of Problem Gambling

Problem gambling can develop gradually and can affect anyone regardless of age, background or income. The following warning signs may indicate that gambling has become a problem. If you recognise several of these in yourself or in someone close to you, we strongly encourage you to reach out for support.

If you recognise any of these signs, please contact 10tk support immediately using the email address in the footer of this website. You can also request a self-exclusion at any time — our team will act on your request without delay and without judgement. Early intervention is always the most effective approach.

🔞 Underage Gambling Prevention

10tk enforces a strict 21+ age requirement across every part of the platform. All players must confirm they are aged 21 or above at registration, and 10tk reserves the right to request supporting documentation — such as a national identity card (NID), passport or driving licence — at any point to verify a player's age. Accounts found to belong to a person under 21 will be closed immediately, and any balance held in that account will be dealt with in accordance with applicable law.

If you are a parent or guardian in Bangladesh and are concerned that a minor in your household may have accessed the 10tk platform, please contact our support team immediately. We take underage gambling extremely seriously. We also encourage parents to use parental control software on shared devices and to keep their 10tk login credentials private and secure, stored away from family members who are under 21.

🚪 How to Request Self-Exclusion

Requesting a self-exclusion from 10tk is straightforward. Contact our support team at the email address displayed in the footer of this website and clearly state that you wish to self-exclude, along with the duration you are requesting (1 week, 1 month, 3 months, 6 months, or permanent). Please include your registered mobile number so our team can locate your account quickly. Your request will be processed as a priority — typically within a few hours of receipt during operating hours.

During a self-exclusion period: (a) you will not be able to log in to your 10tk account; (b) you will be removed from all marketing and promotional communications; (c) any pending bonuses will be forfeited; (d) your real-money account balance will be preserved and returned to you upon expiry of a temporary exclusion. If you have chosen permanent self-exclusion, your account will be closed and any eligible balance processed for withdrawal. 10tk will not contact you with promotional material during or following a permanent self-exclusion.

📞 Getting Help and Support

If you feel that gambling is causing problems in your life — financially, emotionally or in your relationships — please do not wait before reaching out. The sooner you talk to someone, the easier it is to get back in control. 10tk's support team is available to help you access the tools on this page, arrange a self-exclusion, or simply listen without judgement. We treat all responsible gaming enquiries with complete confidentiality.

🏆 The 10tk Responsible Gaming Pledge

10tk pledges to: always verify the age of every player and refuse service to anyone under 21; provide clear, accessible responsible gaming tools to every registered player; never target players who have self-excluded with marketing communications; train our customer support team to identify and respond to signs of problem gambling; continuously review and improve our responsible gaming programme in line with best practice.

We believe that a platform that genuinely cares about its players is a platform that earns lasting trust. Responsible gaming is not just a compliance requirement for 10tk — it is a reflection of our values and our respect for the Bangladeshi community we serve. Whether you are a casual cricket betting fan or a regular live casino player, your wellbeing matters to us, and we are committed to keeping 10tk a positive and safe space for everyone.